Returns Policy

Returns Policy

Effective Date: 16 January 2024

Thank you for choosing SMFX Models and More. We value your satisfaction and want to make sure you are happy with your purchase. If you are not completely satisfied, we are here to help.

1. Returns Eligibility:

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Items must be returned within 14 days of the received date.

2. Returns Process:

  • Contact our customer service team at to initiate the return process.
  • Provide your order number, the name of the product you wish to return, and the reason for the return.
  • Our team will guide you through the return authorization and provide you with a return shipping label if applicable.

3. Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

4. Exchanges:

  • If you wish to exchange an item for a different product, please contact our customer service team to discuss this option.

5. Non-Returnable Items:

  • Certain items are not eligible for return - any such items will be noted in the product listing.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 5 days of receiving your order, and we will arrange for a replacement or refund.

7. Return Shipping:

  • If the return is due to our error or a defective product, we will cover the return shipping costs. In other cases, customers are responsible for return shipping.

8. Cancellations:

  • We do not accept order cancellations once the item has been shipped. Please review your order carefully before completing the purchase.

Contact Information:

Thank you for choosing SMFX Models and More. We appreciate your business and strive to provide the best shopping experience possible.